Privacy Policy
MRS Technical Support | www.mrstechnicalsupport.be
Last updated: February 2026
MRS Technical Support is committed to protecting the privacy of everyone who visits www.mrstechnicalsupport.be or interacts with us through our website. This privacy policy explains who we are, what personal data we collect, how we use it, and what your rights are.
We have written this policy in plain language so it is easy to understand. If you have any questions after reading it, you can always reach us directly at info@mrstechnicalsupport.be.
1. Who We Are
MRS Technical Support is a Belgian company registered and operating from:
MRS Technical Support
Paul Christiaenstraat 4A
9960 Assenede, Belgium
Email: info@mrstechnicalsupport.be
+32 489 74 52 99 – Miquel Simson
+32 (0) 9 278 75 16 – Office
Website: www.mrstechnicalsupport.be
MRS Technical Support acts as the data controller for all personal data collected through this website. This means we are responsible for deciding how and why your data is used.
2. What Personal Data We Collect
We collect personal data in the following situations:
When you fill in our contact form
- Full name
- Company name
- Email address
- Phone number
- Subject or service interest
- Message content
When you apply for a job
- Full name
- Email address
- Phone number
- CV and supporting documents (PDF or Word format)
- Any additional information you choose to include in your application
When you browse our website
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring and exit pages
- Device type and operating system
This browsing data is collected automatically through cookies and analytics tools. It is anonymised and not linked to your personal identity unless you have submitted a form.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to contact requests and business enquiries submitted through our website
- To process and review job applications and share them with our HR team internally
- To improve the performance, content and user experience of our website
- To monitor website traffic and understand how visitors interact with our pages
- To comply with our legal obligations as a Belgian company
We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for unsolicited marketing without your prior consent.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:
- Legitimate interest: for website analytics and improving our services
- Contractual necessity: when processing data related to a service request or project discussion
- Consent: where you have actively submitted information through a form or job application
- Legal obligation: where we are required to retain certain data under Belgian law
5. Cookies
Our website uses cookies to function properly and to help us understand how visitors use the site. Cookies are small text files placed on your device when you visit a website.
We use the following types of cookies:
Functional cookies
These are necessary for the website to work correctly. They cannot be disabled without affecting how the site functions.
Analytics cookies
These allow us to understand how visitors interact with our website. We use this data to improve page performance and content. Analytics data is collected anonymously where possible.
Third-party cookies
Some third-party services integrated into our website, such as Google Analytics or embedded maps, may place their own cookies on your device. These cookies are governed by the privacy policies of those third parties and are outside our direct control.
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website. For more information on managing cookies, visit the help section of your browser provider.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Belgian law.
- Contact form submissions are retained for a maximum of 12 months unless an ongoing business relationship exists
- Job applications are retained for a maximum of 6 months after the application is closed, unless the candidate has given consent to be kept on file for future opportunities
- Website analytics data is retained in anonymised form for up to 24 months
After these periods, data is securely deleted or anonymised.
7. Who We Share Your Data With
MRS Technical Support does not sell, rent or trade personal data. We may share data in the following limited circumstances:
- Internally within MRS Technical Support for the purpose of responding to enquiries or processing job applications
- With trusted service providers who assist us in operating our website, such as hosting providers or analytics platforms, under strict data processing agreements
- With public authorities or law enforcement where required by Belgian or European law
All third-party service providers we work with are required to process data in accordance with GDPR and maintain appropriate security measures.
8. Data Security
We take the security of your personal data seriously. We apply appropriate technical and organisational measures to protect data against unauthorised access, loss, misuse or alteration.
These measures include secure server infrastructure, restricted internal access to personal data and regular review of our data handling practices.
In the event of a data breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals in accordance with GDPR requirements.
9. Your Rights Under GDPR
As a resident of the European Union or European Economic Area you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: you can request that we delete your personal data under certain conditions
- Right to restriction: you can ask us to limit how we use your data in certain circumstances
- Right to data portability: you can request that we transfer your data to another organisation in a structured format
- Right to object: you can object to the processing of your data where we rely on legitimate interest as the legal basis
- Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at info@mrstechnicalsupport.be. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) at www.gegevensbeschermingsautoriteit.be.
10. Children's Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us immediately at info@mrstechnicalsupport.be and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make significant changes, we will update the date at the top of this page.
We encourage you to review this policy periodically. Continued use of www.mrstechnicalsupport.be after changes are posted constitutes your acceptance of the updated policy.
12. Contact and Questions
If you have any questions about this privacy policy or about how MRS Technical Support handles your personal data, please contact us:
MRS Technical Support
Paul Christiaenstraat 4A, 9960 Assenede, Belgium
Email: info@mrstechnicalsupport.be
+32 489 74 52 99 – Miquel Simson
+32 (0) 9 278 75 16 – Office